Shipping policy

Important Shipping Update:

Processing and shipping times will be extended to up to 3 weeks due to changes in our warehouse structure we apologize for any inconvenience this may cause and appreciate your understanding.

Thank you for your continued support!

1. USA Shipping Policy

   Due to rising domestic and international shipping costs, free shipping is no longer available on all orders.

   Shipping rates are now calculated at checkout based on the order size, weight, and destination.

   Please note that order processing time may take up to 10–15 business days.

2. International Shipping Policy

   Shipping costs for orders outside of the USA are not included in the total order price at the time of purchase. International shipping is based on a variety of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the checkout based on the items you are purchasing and your shipping destination.

3. Customs, Duties, and Taxes

   Customers are responsible for any customs, duties, and taxes that may apply upon receiving the order. These fees are not included in the order price or the shipping cost. They will be calculated and collected at checkout. This includes any import fees for international orders.

4. Damages

   If you received your order damaged, please contact customer service for assistance.

5. Shipment confirmation & Order tracking

   You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Please note: We do not guarantee delivery times, and we are not responsible for delays caused by factors outside of our control, such as poor weather conditions, international customs procedures, or any other circumstances leading to delays in delivery.

For more information, or if you have any questions regarding our shipping policy, please contact our customer service via email at hello@tufting.co